Frequently
Asked Questions

Dealer Source is committed to stocking only the finest and
most reputable brands in the Canadian marketplace.

FAQ

Q: My company is authorized to purchase direct from OEM on the circuit breaker brand that our organization focuses sales & marketing efforts on. Why would I want or need to purchase circuit breakers from Dealer Source?

A: Dealer Source respects your alignment with “direct to” manufacturer relationships. Dealer Source’s business model is not to create conflict but rather to compliment your business by filling gaps that exist in servicing your customers. Contractors and end-users may require access to circuit breaker brands for existing installation replacement needs that you are unable to purchase direct from manufacturer. Rather than turning them way or sending them to your competitor, Dealer Source can support!

Q: Are your products authentic OEM products?

A: We sell only new, CSA listed and authentic OEM products.

Q: Does Dealer Source sell to Contractors or End Users?

A: Absolutely Not. Dealer Source only sells to electrical distributors and never sells directly to contractors or end users.

Q: What is your minimum order size & what is prepaid shipping level?

A: There is no minimum order size and prepaid shipping is $200 to most locations across Canada

Q: Do you provide warranties on the products that you sell?

A: All products come with a 2 year warranty from the original date of purchase.

Q: Can I return products that I have purchased from you?

A: Standard stock items that are unopened, uninstalled, unused products can be returned with a 20% restocking fee applied within 30 days of purchase. Special order items are non-returnable

Q: How do I know that Dealer Source received my order without actually calling them?

A: Upon order entry, each order placed with Dealer Source will generate an email confirmation. This email will confirm that the order has been received and processed correctly. Now you will have peace of mind that your important order has been processed and shipped correctly.

The manufacturer brands that we provide to distributors include:

Appleton

Bussmann

Commander

Crouse-Hinds

Cutler-Hammer

Eaton

Federal Pioneer

General Electric

Littelfuse

Mersen

Schneider Electric

Siemens

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